CX Technology Lead – AI

This is a fully remote position, open to applicants in Mexico.

📋 Description

• System Administration & Optimization: Manage and enhance essential GTM platforms (e.g., Salesforce, Marketo, Outreach, Gainsight), ensuring data accuracy, system scalability, and user engagement.

• Strategic Planning & Roadmapping: Partner with GTM leadership to outline system requirements, assess new technologies, and create a strategic roadmap for GTM systems that aligns with organizational goals.

• Integration & Data Flow Management: Develop, implement, and oversee integrations between diverse GTM systems and other critical business platforms, ensuring precise and timely data flow throughout the organization.

• Process Improvement & Automation: Recognize opportunities for process automation and efficiency improvements within GTM workflows, utilizing system capabilities to enhance operations and boost team productivity.

• User Support & Training: Offer expert-level assistance to GTM teams, resolve system issues, and create training materials to ensure effective utilization of GTM tools by users.

• Reporting & Analytics: Create and maintain dashboards, reports, and analytics to provide insights into GTM performance, system usage, and data integrity.

• Vendor Management: Oversee relationships with GTM system vendors, including contract negotiations, service level agreements, and discussions on product roadmaps.

• Compliance & Governance: Ensure that GTM systems comply with data privacy regulations (e.g., GDPR, CCPA) and adhere to internal governance policies.

• Project Management: Lead and manage GTM systems projects from inception to completion, encompassing requirements gathering, solution design, testing, and deployment.

⛳️ Requirements

• Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.

• Experience: Over 5 years of experience in GTM systems administration, operations, or a comparable role, with a strong emphasis on Salesforce.com.

• Technical Proficiency:

• - Advanced administration experience with Salesforce Sales Cloud and Service Cloud (certifications preferred).

• - Proficiency in marketing automation platforms (e.g., Marketo, HubSpot).

• - Experience with sales engagement platforms (e.g., Outreach, Salesloft).

• - Familiarity with customer success platforms (e.g., Gainsight) is advantageous.

• - Strong knowledge of data models, integration patterns, and API utilization.

• - Experience with SQL, Excel, and data visualization tools (e.g., Tableau, Power BI) is a plus.

• Analytical Skills: Demonstrated ability to analyze complex data sets, identify trends, and extract actionable insights to enhance GTM performance.

• Communication & Interpersonal Skills: Exceptional written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences and collaborate effectively with cross-functional teams.

• Problem-Solving: Strong problem-solving abilities with a proactive and solutions-focused mindset.

• Project Management: Proven capacity to manage multiple projects concurrently, prioritize tasks, and meet deadlines in a dynamic environment.

• Strategic Thinking: Capability to think strategically about GTM systems and their influence on overall business objectives.

🏝️ Benefits

• Competitive compensation, with all full-time employees participating in our ownership program - ensuring everyone has a stake in our success.

• Flexible work schedules and a remote-friendly culture, offering hybrid or onsite work options in certain regions for specific roles.

• Generous time off policies, including local holidays and our annual “Dim the Lights” period in late December, encouraging teams to take a step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support.

• Annual learning and development stipends to facilitate your personal growth.

• The technology and tools necessary to perform at your best — typically a Mac, with PC options available in some locations.

• Motivosity employee recognition program.

• A culture deeply rooted in inclusivity, support, and meaningful connections.