CX Operations Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the comprehensive coordination and strategic allocation of licenses for designated partners.

• Manage and sustain an incoming request queue.

• Collaborate closely with Education Services to address risks associated with processes and administrative duties.

• Evaluate current partner program achievements and provide suggestions for enhancements based on partner readiness.

• Promote ongoing improvements in workflows, documentation standards, queue management, and overall operational efficiency.

• Participate in initiatives that facilitate resource scalability, partner involvement, and long-term delivery planning.

• Work collaboratively across CX, Sales, Support, and Operations teams to ensure synchronization and smooth execution throughout the customer journey.

⛳️ Requirements

• 2-3 years of experience in program management, resource planning, delivery operations, CX operations, project coordination, or a similar position within a services or SaaS organization.

• Demonstrated success in managing cross-functional stakeholder relationships while juggling multiple priorities with both a strategic and operational focus.

• Strong analytical and problem-solving capabilities, with the ability to analyze data and provide informed recommendations.

• Familiarity with scheduling, CRM, or project management tools (e.g., FinancialForce, Asana, Salesforce, or comparable platforms).

• Practical experience with operational processes such as queue management, ticket triage, or fulfillment workflows is highly desirable.

• Outstanding organizational abilities with a keen eye for detail, effective time management, and a commitment to execution excellence.

• Exceptional communication skills and a collaborative, team-oriented approach.

• Experience in a global, fast-paced, and dynamic environment is an advantage.

🏝️ Benefits

• Health insurance

• Paid time off

• Professional development opportunities