CX Enablement Partner, AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete lifecycle of intricate CX AI enablement projects, starting from strategy formulation and content creation to global, cross-functional implementation.

• Collaborate with CX leadership to prioritize AI enablement projects that are in alignment with the broader corporate strategy and key organizational objectives.

• Create and facilitate a variety of training experiences, such as AI Foundational Enablement and AI Product enablement, which include interactive workshops and scalable, self-service modules.

• Work alongside stakeholders to build and implement AI and program enablement strategies that enhance productivity and prepare the field.

• Develop a consistent communication plan for CX AI, ensuring regional and global teams are adept in adapting to evolving AI capabilities.

• Collaborate with Sales Enablement and Product Marketing to shape the creation of revenue-wide AI enablement resources and enhance customer-centric value propositions.

• Propel the advancement of the CX Customer Journey by refreshing AI engagement touchpoints, which include transitioning consumption and enhancing AI consulting skills for the field.

• Utilize data and insights to monitor the performance of enablement programs and provide recommendations that improve productivity and field readiness.

⛳️ Requirements

• Expertise in AI Enablement, demonstrating an eagerness to explore AI tools and emerging technologies to enhance scale and productivity across the organization.

• Demonstrated experience in leading impactful, cross-functional initiatives and operational scaling within a SaaS environment for over 4 years.

• Proficient in creating structured, repeatable enablement frameworks derived from complex, high-level strategic goals.

• Background in enablement program management with an emphasis on business analysis and achieving operational excellence.

• Experience in change management with a proven history of successfully aligning diverse, cross-functional stakeholders.

🏝️ Benefits

• Mental health, wellness & fitness benefits

• Career coaching & support

• Inclusive family building benefits

• Long-term savings or retirement plans

• In-office culinary options to cater to your dietary preferences