CX Analyst, Customer Experience

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist in the organization and preliminary analysis of incoming materials;

• Aid in executing actions that encourage market activity;

• Participate in research, mapping, and outreach efforts within the market;

• Provide support for customer service, ensuring effective and organized communication regarding the status of processes;

• Input, update, and maintain records in the system/CRM (Pipedrive), guaranteeing orderly pipeline management;

• Operate in alignment with the consultancy's established processes, standards, and values.

⛳️ Requirements

• Currently enrolled in a Bachelor's program in Marketing, Business Administration, Human Resources, Communications, or similar fields (from the 2nd or 3rd semester onward);

• Availability for an internship (working hours to be determined);

• Basic proficiency in Microsoft Office Suite or Google Workspace;

• Familiarity with AI tools;

• Basic knowledge of Canva (preferred);

• Experience with CRM systems (preferably Pipedrive).

🏝️ Benefits

• Opportunity for hands-on experience in a dynamic environment;

• Mentorship and guidance from experienced professionals;

• Networking opportunities within the industry;

• Potential for future employment based on performance.