Customer Wellbeing Executive

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage customer interactions through various channels including email, WhatsApp, live chat, and social media.

• Address escalations effectively to ensure customers feel valued and cared for.

• Take ownership of each customer interaction as a representation of Healf.

• Ensure customer issues are resolved correctly on the first attempt.

• Gather and relay customer feedback to inform product development, operations, and enhance the customer experience.

• Provide support to the Healf customer team based in London while adhering to UK-aligned working hours.

⛳️ Requirements

• A sincere passion for helping others.

• Excellent written communication skills.

• Capability to rectify issues proactively without needing reminders.

• A proactive ownership mentality with a readiness to identify and address problems.

• A genuine interest in health and wellness.

• Preferred but not mandatory: proficiency in conversational or fluent French, German, Spanish, or Italian.

• Ability to work hours that align with the UK time zone.

🏝️ Benefits

• High performers will be considered for a permanent position at the conclusion of the term, contingent on performance and demand.

• Commitment to employee development, well-being, and the cultivation of skills for the future.

• Chance to influence the company's direction and outcomes within a small, talented team.