This is a fully remote position, open to applicants in South Africa.

• Deliver technical assistance to clients utilizing the platform

• Diagnose and resolve issues related to the platform

• Guide customers in navigating and comprehending system features

• Elevate complex technical matters as needed

• Contribute to maintaining high levels of customer retention and satisfaction

• Aid in the creation of support documentation and knowledge repositories

• Collaborate with AI support tools and automation systems

• Recognize recurring customer challenges and propose process enhancements

• Prior experience in a technical customer support or customer success position

• Strong skills in troubleshooting and problem resolution

• Comfortable with learning and utilizing software platforms

• Exceptional written and verbal communication capabilities

• Familiarity with support platforms such as Zendesk, Fin, Intercom, or similar

• Ability to convey technical concepts in a clear and accessible manner

• Meticulous attention to detail and capability to work autonomously

• Bonus Experience: Familiarity with GoHighLevel SaaS or experience in property management software

• Experience in implementing support systems, AI support tools, or knowledge bases

• Competitive salary and performance-based bonuses

• Opportunities for professional growth and development

• Flexible working hours and remote work options

• Comprehensive health and wellness benefits

• A collaborative and inclusive work environment

Customer Support & Success Assistant, Part-Time

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