Customer Support – Streaming Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct and finalize testing procedures.

• Assist clients of one of our partners, a leading player in the streaming media and entertainment sector.

• Establish a connection with callers by sharing your enthusiasm for movies, TV shows, and animated content.

• Offer technical support and troubleshooting for streaming services.

• Work collaboratively with internal teams to improve guest experiences and address inquiries.

⛳️ Requirements

• Proven experience in a customer service or contact center setting, with a dedication to delivering an outstanding guest experience.

• Familiarity with streaming, including basic troubleshooting abilities and a solid understanding of streaming services on devices such as phones and smart TVs.

• Basic keyboarding skills and experience with Microsoft Office (Outlook, Word, Excel).

• Background in technical support.

• Strong skills in diagnosing and resolving problems.

• Ability to multitask effectively while utilizing multiple applications at once.

• Experience with CRM applications is preferred.

🏝️ Benefits

• Competitive hourly wage with paid training opportunities.

• Additional financial incentives along with monthly rewards and recognition programs.

• Comprehensive medical, dental, and vision benefits, plus added perks like 401k and paid time off.

• Exciting vacation benefits, including the newly implemented Global Flexible Benefits Policy.

• Opportunities for advancement from within – 80% of our frontline leaders started their careers at Sutherland as representatives.

• Access to EAP and Health and Wellness programs, including a personal trainer dedicated to Sutherland.