Customer Support Specialist, Spanish Speaking

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Efficiently oversee the company's communication platforms, including live chat, emails, and phone interactions.

• Recognize and evaluate customer needs to guarantee a high level of satisfaction.

• Manage and respond to inquiries from prospective leads and current clients through phone, chat, email, and the client portal.

• Deliver prompt and precise support to clients within designated time frames.

• Keep and update CRM records with all customer engagements and actions taken.

• Collaborate with internal teams by creating and assigning tasks for inquiries requiring further investigation.

• Conduct follow-ups with clients and arrange callbacks to ensure issues are resolved and customer satisfaction is achieved.

• Function independently as well as within a team-oriented environment.

• Comply with standard operating procedures and adhere to company policies consistently.

⛳️ Requirements

• Demonstrated experience in a customer support or client service capacity.

• Background in Forex trading or financial markets is a significant advantage.

• Exceptional command of English and either Portuguese or Spanish, both spoken and written.

• Proficient in Microsoft Office applications (Word, Excel, Outlook).

• Strong telephone communication skills complemented by active listening capabilities.

• Ability to thrive under pressure and meet tight deadlines.

• Outstanding communication, problem-solving, and presentation skills.

• Willingness to work on a weekly rotating shift schedule (including morning, afternoon, and night shifts in the near future).

🏝️ Benefits

• Competitive Salary along with KPI Bonus

• Night Shift Allowance

• Growth Opportunities

• Collaborative Team