Customer Support Specialist, Slovenian, English

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Serve as the main contact for customer inquiries, representing one of the globe’s most prestigious automotive brands.

• Employ phone calls, emails, and chat communications to ensure a smooth customer experience.

• Address questions regarding products and services, providing knowledgeable guidance on various automotive topics.

• Handle issues promptly, professionally addressing customer concerns as they arise.

• Transform each customer interaction into a positive experience!

⛳️ Requirements

• Experience in a contact center or customer service role.

• Higher vocational education qualification.

• Native proficiency in Slovenian and Croatian, both spoken and written.

• Proficient in English (B2 level).

• Strong negotiation abilities.

• Keen focus on ensuring customer satisfaction.

• Solid understanding of customer satisfaction metrics.

• Team-oriented mindset.

• Open to diverse cultural perspectives.

• Capable of prioritizing, analyzing, planning, and coordinating in a high-volume environment.

🏝️ Benefits

• 100% remote work setup.

• Provision of necessary equipment.

• Contribution towards internet and electricity expenses.

• Multisport membership included.

• Employment contract from the start of training (registration for health and pension funds).

• A stable position with the industry leader on the global market.

• Opportunities for career advancement within an international organization, along with further training.

• Engaging and diverse project assignments.

• Timely salary payments plus attractive bonus schemes.

• Benefit from our employee referral program and earn a bonus of €400 for successful referrals.