Customer Support Specialist – Part-Time

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Process and oversee customer orders from initiation to delivery.

• Address customer inquiries related to orders, bookings, payments, delivery tracking, and general assistance.

• Collaborate with customers, practitioners, and pharmacy/delivery partners.

• Follow up on pending orders and inquiries.

• Re-engage past customers through reminders and follow-up communications.

• Support with general administrative duties and light content-related tasks as the role develops.

⛳️ Requirements

• Exceptional written and verbal English skills.

• Professional and assured communication abilities via email and phone.

• Dependable, responsive, and available for calls when necessary.

• Self-driven with a proactive mindset.

• Highly organized with excellent attention to detail.

• Experience with Canva or basic graphic design skills (preferred).

• Background in managing or creating social media content (preferred).

• Prior experience in health, wellness, telehealth, e-commerce, or order administration (preferred).

🏝️ Benefits

• 20 Paid Time Off.

• Referral Bonus – 70 AUD for each successful referral to the Wingman platform (paid at the first month mark with a client contract).

• Annual Trip – connect with the broader Wingman community in person.

• Dedicated Support Contact (CSM) – someone to assist you in achieving success and staying connected.

• Access to a Network – collaborate with fellow contractors and onshore specialists.

• Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.

• More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.

• High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.

• Flexibility First – deliver your work in your own way, with full autonomy on how you achieve results.

• Advisory Support – HR, Tax, and setup guidance provided to ensure a seamless contracting experience.

• 100% Work-From-Home Contracts – all engagements structured for remote delivery.