Customer Support Specialist, Native or Fluent German

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will serve as the primary point of contact for our clients, addressing inquiries through Zendesk on a daily basis regarding topics such as access, payments, invoices, and contract-related questions.

• You will oversee payment activities in Thrivecart, managing adjustments such as installment plans, payment pauses, revoked payments, and the dunning process.

• You will be responsible for administrative tasks, which include creating invoices and other necessary documents, as well as maintaining customer information in platforms like Memberspot.

• You will handle cases related to withdrawals and cancellations, ensuring a seamless process.

• You will escalate customer inquiries to the appropriate departments, such as Consulting, HR, or Marketing.

• You will resolve PayPal buyer protection issues and manage the internal dunning process via email and postal communication, leading up to debt collection if necessary.

• You will independently document and enhance our support workflows.

⛳️ Requirements

• Prior experience in customer support and familiarity with ticketing systems, preferably Zendesk.

• A solid grasp of administrative and financial procedures, especially in payment processing and invoicing.

• An extremely precise and detail-oriented approach to accurately manage customer data.

• The capability to work autonomously and take responsibility for your tasks.

• Outstanding communication skills to interact with customers confidently, even in challenging situations.

• A solution-focused attitude and a readiness to document and refine processes.

• You embody the LLP values and vision, both internally and in your interactions with customers.

• Proficiency in German at a C1 level is required.

🏝️ Benefits

• Work from anywhere | We are a global remote team that values freedom and delivers results.

• Individual growth plans | With us, you gain a career, not just a job – one that challenges you.

• High performance through OKRs & KPIs | You will be evaluated based on clear objectives, rather than mere presence.

• Unlimited Vacation Policy | Enjoy full flexibility as long as you achieve your results.

• Exclusive team retreats | We frequently gather the remote team in inspiring locations.

• Workshops & top-level sparring | Gain direct access to founders with a €35M track record.

• Radical team spirit | We celebrate achievements, challenge one another, and grow together.

• Ownership instead of hierarchy | Your ideas hold more weight than your title.

• Expert access | Participate in regular sessions with international experts on topics like business, travel, and living abroad – growth extends beyond work.