Customer Support Specialist, Native Dutch, English C1

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Provide exceptional customer support through phone and email communication;

• Handle incoming tickets, investigate problems, and ensure prompt follow-ups;

• Deliver first-level troubleshooting and escalate complicated cases as necessary;

• Assist customers in navigating software workflows, settings, and configuration screens following established procedures;

• Support customers with inquiries and standard accounting workflows;

• Collaborate with internal specialists on escalated issues;

• Maintain precise ticket documentation and help enhance the knowledge base;

• Stay updated with changing tools, processes, and product enhancements;

• Manage sensitive customer information with care and security;

• Possess a thorough understanding of client solutions and achieve KPIs;

• Communicate effectively with developers and cross-functional teams.

⛳️ Requirements

• Native Dutch speaker;

• Proficient in English communication skills (minimum C1 level for both spoken and written);

• Experience in a customer-facing support position, preferably within a B2B or software context;

• Strong communication abilities and a professional approach to managing customer expectations;

• A structured and process-oriented mindset for troubleshooting and ticket management;

• Capable of methodically investigating issues and adhering to documented procedures to determine when to escalate problems;

• Comfortable navigating intricate software, settings, and configuration interfaces;

• Quick learner with the capacity to grasp complex software products over time;

• Positive, proactive, and responsible demeanor;

• Personal computer (minimum 8GB of RAM) with a reliable internet connection (at least 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Fixed schedule: Monday–Friday, 9am - 5pm, GMT+2;

• Opportunity to work fully remotely;

• Inclusive international work environment;

• Compensation provided in USD;

• Rewards for referring friends;

• Balance between project workload and personal time, along with an internal health policy;

• Responsive leadership committed to your development and long-term collaboration;

• Supportive conditions for self-development;

• A culture based on trust, with no time-tracking requirements.