Customer Support Specialist – International

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage international customer inquiries through phone, email, and chat

• Efficiently assess customer needs and offer professional guidance

• Record interactions and cases in ticketing and CRM systems

• Monitor and coordinate ongoing issues

• Collaborate closely with the team and specialized departments

• Provide feedback to enhance processes continually

⛳️ Requirements

• Strong customer service orientation

• Previous experience in customer service is preferred

• Team-oriented individual; thrives in an open, collaborative company culture

• Ability to work autonomously and take initiative

• High flexibility with regard to working hours

• Proficient in German and English (C-level); knowledge of French and Italian is a plus

🏝️ Benefits

• Company e-scooter

• Relaxation/quiet room

• Digital offerings and partnerships with employee benefits platforms