Customer Support Specialist – Incident Resolution

This is a fully remote position, open to applicants in Peru.

📋 Description

• Quickly and efficiently address client concerns: Manage issues presented by retail and corporate clients through our CRM platform.

• Provide Client Guidance: Offer expert insights on bookings and our range of products.

• Engage in Communication: Interact with suppliers, hotels, and clients through both email and phone channels.

• Utilize Systems: Efficiently operate CRM systems and our internal databases.

⛳️ Requirements

• Proficiency in English: Upper Intermediate level (both verbal and written).

• Soft Skills: Demonstrate kindness, empathy, resilience under pressure, politeness, and a sense of responsibility.

• Quick Learning Ability: Capable of learning swiftly while maintaining a focus on results.

• Technical Requirements: Must possess a functioning computer and microphone.

• Travel Industry Knowledge: Familiarity with the travel market and booking systems is a plus!

🏝️ Benefits

• Work Remotely: Enjoy the convenience of working from home.

• Excellent Team: Become part of a vibrant and dynamic team of dedicated specialists.

• Flexible Work Schedule: 2 days on followed by 2 days off.

• Attractive Salary: Receive a base salary of 750 EUR gross plus a 300 EUR gross bonus contingent on KPI.

• Engaging Challenges: Take on stimulating and ambitious tasks that will enhance your professional development.

• Ongoing Education: Gain access to seminars, training sessions, and conferences, with support for attending any conference of your choice.

• Additional Perks: Benefit from corporate discounts on hotels and various services.