Customer Support Specialist, German, English – Antivirus Software

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Provide technical assistance and troubleshooting for issues related to antivirus software.

• Support customers with application problems, ensuring they can utilize all features available.

• Offer advice on effectively using antivirus features for optimal security.

• Address customer queries, concerns, and requests for account maintenance.

• Assist with subscription management, including processing cancellations and refunds.

• Deliver clear, step-by-step instructions to resolve technical challenges and respond to customer inquiries.

• Ensure customer satisfaction by providing quick, precise, and effective solutions.

• Document and organize customer interactions in a systematic manner.

• Work collaboratively with the team to enhance the customer support experience.

⛳️ Requirements

• Native or fluent German speaker with a proficient command of English (Level B2 or above).

• Prior experience in customer support or technical services.

• Exceptional verbal communication skills paired with a customer-centric approach.

• Ability to effectively troubleshoot technical issues over the phone.

• Strong knowledge of antivirus software and general cybersecurity is advantageous.

• Comfortable working remotely while providing voice-based customer support.

• Capable of handling sensitive matters such as cancellations and refunds with professionalism and empathy.

• Strong organizational abilities and attention to detail.

🏝️ Benefits

• You will receive a permanent employment contract from day one.

• Competitive compensation package, which includes a monthly performance-based bonus.

• Food vouchers provided.

• Additional health and life insurance coverage.

• Partially company-funded multisport card.

• Access to various employee discounts.

• 21 days of paid annual leave.

• Opportunities for career advancement within the organization.

• Access to digital learning platforms and digital HR services.

• A structured onboarding process to facilitate a smooth transition.

• Special gifts for childbirth or adoption events.

• Regular engagement events for employees, both in-person and virtual.

• A referral program with bonus incentives.

• Various initiatives for recognition and rewards.