Customer Support Specialist, German and English Speaking

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Serving as the primary support contact for customers by addressing inquiries related to our products through inbound calls, callback requests, and email communications.

• Conducting test scenarios or remote sessions with customers as required in both German and English.

• Taking responsibility for user issues and proactively managing customer concerns.

• Recording customer inquiries and issues within Salesforce.

• Collecting information from customers and systems to troubleshoot issues with assistance from next-level support.

• Collaborating independently and with other teams to resolve complex problems while consistently enhancing knowledge and skills to deliver the best possible customer experience.

⛳️ Requirements

• Exceptional communication skills are a must, with the ability to convey information effectively in both written and verbal forms in German and English, and to simplify complex concepts for all customers.

• Previous experience in customer-facing IT support (aiding with software and hardware configuration/troubleshooting).

• Strong focus on troubleshooting and analytical abilities, alongside the capacity to prioritize tasks and learn new technologies swiftly.

• A collaborative team player who shares best practices, embraces change positively, and manages time efficiently.

• Aiming to be ambitious and leverage the growth opportunities at GoTo while building a career in IT, customer service, or another technology-related field.

🏝️ Benefits

• Fully remote work option available within Hungary.

• Comprehensive health benefits, including life and disability insurance.

• Generous paid time off, paid holidays, volunteer time off, quarterly self-care days, and designated no-meeting days.

• Tuition and reading reimbursement programs to foster continuous learning and professional development.

• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), and One to One Wellness Coaching.

• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to enhance your connection and impact.

• Gym reimbursement programs to promote your physical health.

• GoTo performance bonus program to recognize your contributions and impact.

• Monthly remote work stipend to assist with home office expenses.