Customer Support Specialist – Fintech

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Address customer inquiries through chat, email, and in-app support channels.

• Provide assistance to users regarding: Cards and transactions, Account access, Fraud issues, and Payment inquiries.

• Offer professional, empathetic, and solution-focused customer support.

• Maintain a high level of written communication in all interactions.

• Collaborate with AI support agents and automated workflows.

• Manage escalated cases that require human intervention.

• Contribute to the enhancement of AI-generated responses and support processes over time.

• Identify recurring customer issues and propose workflow enhancements.

• Assist with inquiries related to fraud and transaction investigations.

• Provide support for chargeback and payment-related processes as necessary.

• Appropriately escalate complex operational or risk-related issues.

• Keep precise support documentation and case notes.

• Work in conjunction with operations, product, and engineering teams to enhance the customer experience.

• Aid in supporting scalable processes as the company expands internationally.

⛳️ Requirements

• Proficient in English or Spanish communication skills (bilingualism is a significant advantage).

• Over 2 years of experience in customer support.

• Previous experience in fintech, payments, banking, SaaS, or consumer technology sectors is highly preferred.

• Practical experience with support platforms such as: Intercom, Zendesk, Front, Help Scout.

• Strong written communication abilities, with a knack for conveying information clearly, concisely, and professionally.

• Comfortable working autonomously in a fully remote setting.

• Excellent problem-solving skills and capacity to multitask.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible working hours to promote work-life balance.

• Opportunities for professional development and career advancement.

• Access to health and wellness programs.

• Collaborative and inclusive company culture.