Customer Support Specialist, English Speaking, EU Time Zone

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Respond to incoming customer requests via live chat.

• Assess customer needs and assist them in utilizing specific features.

• Analyze and report product issues and malfunctions.

• Follow up with customers to ensure resolution of their basic technical and product-related concerns.

• Collect customer feedback and communicate it to our Product, Sales, and Marketing teams.

⛳️ Requirements

• Proficiency in the English language is required.

• Prior experience in support roles is essential.

• Exceptional communication skills are necessary.

• Strong teamwork abilities are required.

• Excellent PC skills are a must.

• High attention to detail is essential.

• Ability to multitask effectively.

• Flexibility to work in various shifts (day, evening, and night) and on weekends is required.

• Capability to quickly and efficiently resolve tasks.

• Independence, responsibility, initiative, and meticulous attention to detail are crucial.

• A flexible and systematic approach to addressing complex problems.

• Experience in the sports betting or gambling industry is a plus.

🏝️ Benefits

• Opportunity to work remotely (from anywhere).

• Competitive salary offered.

• 28 days of leave per year.

• Seniority leave available.

• Friendly work environment with supportive colleagues.

• Full-time remote position.

• Genuine career advancement opportunities and professional growth.

• A fantastic team spanning the globe.