Customer Support Specialist, English

This is a fully remote position, open to applicants in United States.

📋 Description

• Strong Phone Presence: You express yourself clearly and with confidence, maintaining a warm, professional tone and authentic empathy.

• Real-Time Problem Solving: You think on your feet, troubleshoot effectively, and keep customers reassured at every stage.

• Comfortable with High Volume: You excel in a busy call environment and know how to remain sharp, organized, and efficient throughout the day.

• Customer-Obsessed: You strive to create an experience that feels effortless, personal, and considerate.

• Emotionally Intelligent: You can interpret underlying messages, recognize customer cues, and respond in innovative, thoughtful ways that demonstrate a deep understanding.

• Ambitious and Growth-Oriented: You have a desire to learn, welcome feedback, and are eager to develop your skills and career with Mudflap.

• Tech-Savvy: You navigate tools such as Zendesk, Slack, and internal systems with ease and efficiency.

⛳️ Requirements

• Over 2 years of experience in a remote customer support position, preferably within fintech or tech startup environments.

• Proficient in using support tools like Zendesk or comparable ticketing systems.

• Customer-first mindset combined with a genuine enthusiasm for providing outstanding service.

• Excellent verbal and written communication skills.

• Thrives in a fast-paced setting; you are a strong multitasker with a heightened sense of urgency and a collaborative, hands-on approach.

🏝️ Benefits

• Competitive compensation and equity in a rapidly growing startup.

• A variety of health benefit options available.

• Paid Time Off.

• 401(k) matching.

• Opportunities and support for significant career advancement.

• Annual Company offsite event (Mudfest!).