Customer Support Specialist – Dutch Market

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Addressing customer inquiries through phone, email, and chat channels.

• Overseeing returns, refunds, and payment processing.

• Investigating delivery problems and liaising with carriers and couriers.

• Reviewing orders and managing business-related inquiries.

• Collaborating with financial institutions and internal teams as necessary.

• Implementing PCI and GDPR standards while handling sensitive customer information.

• Utilizing an internal Knowledge Base to identify complex cases and escalate them to the appropriate team.

⛳️ Requirements

• Native or near-native proficiency in Dutch (Mandatory).

• Proficiency in English at a B2 level (training and internal communication conducted in English).

• Attention to detail with the confidence to make independent decisions.

• Ability to work towards personal and team KPIs.

• Experience in back-office operations or SAP is a significant advantage, though not mandatory.

• Residing in mainland Portugal.

• Possession of a valid NIF number and CRUE registration.

• A reliable internet connection at home.

🏝️ Benefits

• Complete equipment provided.

• Health insurance starting from day one.

• A 1-year employment contract in Portugal.

• Opportunities for language classes, sports activities, and social events.

• A modern, international work culture that offers growth opportunities.