Customer Support Specialist, Dutch - Fintech

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Assist customers with inquiries related to banking, payments, and cards.

• Deliver clear responses and solutions, consistently adhering to the client's procedures and compliance standards.

• Resolve issues including card concerns, transaction inquiries, app access, or account modifications.

• Refer complex issues to the appropriate internal departments when necessary.

• Uphold high service quality by employing an empathetic, professional tone and achieving established performance metrics.

⛳️ Requirements

• Native or advanced proficiency in Dutch.

• B2 level or above in English.

• Eagerness to learn and advance.

• A cheerful and positive demeanor.

• Availability to commence employment promptly.

🏝️ Benefits

• Private Health Insurance from the first day.

• Complimentary Portuguese language lessons.

• Excellent opportunities for rapid advancement within the company.

• Outstanding employment prospect in a dynamic, leading multinational organization.

• Job stability and career development.

• Commitment to ongoing training and personal growth.

• Modern, centrally located offices with canteen facilities and excellent public transport links.

• Complimentary company events and activities (including free Portuguese classes) such as social gatherings, surf lessons, yoga, and trekking.