Customer Support Specialist, Day Shift

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the primary support contact, addressing requests from customers and internal users through chat, email, and occasionally by phone in English;

• Offer expert consultations regarding our range of products and services, including Cloud, CDN, Hosting, AI, and others;

• Troubleshoot technical issues by performing diagnostics and gathering information on customer and user incidents, escalating to higher levels of technical support when necessary.

⛳️ Requirements

• Minimum of 1 year of experience in Technical Support

• Strong knowledge of networking concepts (TCP/IP, DNS, MAC address, ping, traceroute)

• Proficient in hardware and software diagnostics (including log analysis, etc.)

• English proficiency at level B2 or above

• Exceptional customer advocacy and interpersonal skills

• Excellent problem-solving capabilities

• Quick learner who is organized and a collaborative team player

• Responsible, courteous, and optimistic with strong communication abilities

• Capable of simplifying complex concepts for easy understanding

• Experience in prioritizing tasks effectively

• Preferred: Familiarity with Cloud, CDN, or Hosting services

• Experience with Linux and API integration

🏝️ Benefits

• Private medical insurance for you and your family*

• 5 additional vacation days*

• Additional fully paid sick leave days*

• Allowance for major life events and birthdays

• Language classes

• Modern office environment with complimentary snacks, drinks, and entertainment options*

• Team sports activities*