Customer Support Specialist, Billing

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Addressing various support issues received through the ticketing system, chat, or phone;

• Overseeing issue tickets via Jira and collaborating with the Development and QA teams to resolve these matters promptly;

• Assisting customers by providing useful information, addressing inquiries, and responding to complaints;

• Acting as the primary support contact for clients and customers, ensuring their satisfaction with products, services, and features;

• Handling a significant volume of incoming inquiries;

• Identifying and evaluating customers’ needs to ensure satisfaction;

• Cultivating sustainable relationships built on trust through open and engaging communication;

• Achieving personal and team objectives;

• Adhering to communication procedures, guidelines, and policies;

• Going above and beyond to engage customers.

⛳️ Requirements

• At least 1 year of experience in a Support Specialist role, ideally in a billing capacity.

• Familiarity with handling tickets, calls, and chats.

• Background in retention or sales is an advantage.

• Strong customer service abilities and a genuine enthusiasm for assisting others.

• Proficiency in English, with exceptional grammar and writing skills.

• Outstanding communication skills.

• Willingness to work flexible hours to accommodate the US market.

• Preferred: BA degree in Finance, Accounting, or a related discipline.

🏝️ Benefits

• Flexible working environment

• Competitive compensation

• Opportunities for professional growth and learning

• Health and well-being programs

• Family-friendly culture

• Opportunities for giving back

• Open communication