Customer Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Prioritize and respond to urgent cases, calls, and emails across various channels.

• Address immediate customer issues while taking proactive measures to prevent future complications.

• Review job listings and packages to ensure that only legitimate postings receive approval.

• Investigate suspicious users and implement actions to eliminate fraudulent accounts from the platform.

• Accurately tag 100% of your assigned cases with the correct dispositions, types, and sentiment to provide data-driven insights.

• Actively log bugs for the IT department.

• Function as a subject matter expert and educational resource.

• Participate in interdepartmental meetings to share frontline insights on core customer challenges.

• Utilize available tools and technology to recommend and implement efficiency improvements in interdepartmental Customer Support workflows.

⛳️ Requirements

• A minimum of a college diploma in Marketing, Communications, Business Administration, or a related field.

• Proven experience in an advanced Customer Support role or a similar field.

• Proficiency in English is required.

• High proficiency or native-level Spanish skills are mandatory.

• Knowledge of Salesforce, Slack, and Google Suite is essential.

• Experience with AI-powered support tools, including chatbots, and productivity platforms is a significant advantage.

• Exceptional time management skills, agility, and the capacity to manage competing priorities gracefully in a dynamic, fast-paced environment.

• A strong commitment to delivering high-touch customer service through listening, empathy, and anticipating client needs.

• Ability to analyze complex issues and collaboratively devise innovative solutions.

🏝️ Benefits

• Generous vacation policy.

• Comprehensive health coverage.

• Performance bonus program.

• Learning and development support.

• A great team environment.