Customer Support Specialist

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Promptly address inquiries received through the ticketing system in a professional manner.

• Investigate and troubleshoot issues, escalating cases as necessary.

• Ensure compliance with service level agreements (SLAs) and internal quality standards.

• Collaborate with internal departments, including compliance, technical, and operations teams.

• Assist in the creation and upkeep of internal documentation and knowledge base resources.

• Provide support for Tether’s events and projects as needed.

• Maintain a high standard of written communication, ensuring clarity, accuracy, and consistency.

⛳️ Requirements

• Exceptional written communication skills in English.

• 1 to 3 years of experience in customer support or a comparable role.

• Strong analytical and problem-solving abilities.

• Capability to work independently in a remote setting.

• Basic knowledge of blockchain technology and digital assets.

• Keen attention to detail.

• Willingness to work a 40-hour schedule that includes one weekend day.

🏝️ Benefits

• Competitive salary.

• Flexible working arrangements.

• Opportunities for professional development.