Customer Support Specialist

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Oversee and address inquiries received via Tether’s ticketing system

• Provide accurate and structured responses to both customers and non-customers

• Evaluate and respond to a large volume of requests while ensuring consistency, clarity, and compliance with internal standards

• Investigate and troubleshoot issues, escalating cases as necessary

• Ensure compliance with SLAs and internal quality benchmarks

• Collaborate with internal teams, including compliance, technical, and operations departments

• Assist in the creation and upkeep of internal documentation and knowledge base resources

• Offer support for Tether’s events and projects as needed

• Uphold a high standard of written communication, ensuring clarity, accuracy, and consistency.

⛳️ Requirements

• Exceptional written communication abilities in English

• 1-3 years of experience in customer support or a related role

• Strong analytical and problem-solving capabilities

• Ability to operate independently in a remote setting

• Basic knowledge of blockchain technology and digital assets

• Keen attention to detail

• Availability to work a 40-hour schedule, including one weekend day.

• Experience with ticketing systems (Preferred)

• Experience in fintech, cryptocurrency, or blockchain-related fields (Preferred)

• Familiarity with stablecoins and their applications (Preferred).

🏝️ Benefits

• Flexible work arrangements

• Professional development