Customer Support Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Address inquiries submitted through the ticketing system promptly and professionally.

• Investigate and troubleshoot issues while escalating cases as necessary.

• Ensure compliance with SLAs and internal quality standards.

• Work in conjunction with internal teams, including compliance, technical, and operations.

• Assist in the creation and upkeep of internal documentation and knowledge base resources.

• Offer support for Tether’s events and projects as needed.

• Maintain a high level of written communication, ensuring clarity, accuracy, and consistency.

⛳️ Requirements

• Exceptional written communication skills in English.

• 1-3 years of experience in customer support or a related field.

• Strong analytical and problem-solving abilities.

• Capability to work independently in a remote setting.

• Basic knowledge of blockchain technology and digital assets.

• Keen attention to detail.

• Availability to work a 40-hour schedule that includes one weekend day.

🏝️ Benefits

• Flexible working arrangements.

• Opportunities for professional development.

• Collaborative global team environment.