Customer Support Specialist

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Provide users with consultations on training, behavior, and care for dogs via chat and email;

• Deliver personalized and prompt service to address our users' inquiries;

• Advise clients about the features of our product, encouraging them to utilize content on the platform;

• Collect customer feedback to enhance our products and services.

⛳️ Requirements

• Upper Intermediate English level (B2+);

• Veterinary education, experience with animals, and understanding of their behavior and psychology. Relevant certifications will be an advantage;

• Deep understanding of customer needs and a desire to help them achieve their goals;

• Strong empathy and the ability to communicate effectively with clients;

• Flexibility to work on a shift schedule (including night shifts - up to 6 nights a month);

• Typing speed in English of at least 30-40 words per minute;

• Advanced computer skills and software proficiency;

• Interest in dog behavior fundamentals and training methods. Love for animals;

• Preferred, but not essential: Experience in customer support, sales, customer retention, or general customer service;

• Knowledge and experience with CRM systems (Zendesk, Freshdesk, or others);

• Ability to adapt to constructive feedback and to provide such feedback.

🏝️ Benefits

• Development and growth: reimbursement for external courses, access to internal training programs and libraries, English language courses;

• Care for your health: paid sick leave, 20 days of vacation per year, health insurance after the probation period;

• Competitive salary: opportunity for salary review;

• Company perks: free access to our products;

• Flexible working hours: ability to work different shifts;

• Fully remote work.