Customer Support Specialist

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Act as the main point of contact for Red Hat enterprise clients worldwide, particularly Korean customers, addressing inquiries via phone and email concerning products and services.

• Oversee initial customer interactions and ensure smooth communication between clients and internal teams.

• Conduct diagnosis, troubleshooting, and resolution of customer issues, escalating complex matters when required.

• Thoroughly investigate customer issues and contribute to the team's knowledge base by documenting solutions and creating new knowledge articles.

• Collaborate effectively as a remote team member, upholding a customer-first attitude.

• Proactively identify and implement solutions to improve the customer experience.

⛳️ Requirements

• Native-level proficiency in Korean (both written and spoken).

• Strong communication skills in English, both verbal and written.

• At least 3 years of experience in a Customer Service environment.

• A degree in IT or experience in the IT sector is advantageous.

• Outstanding customer service abilities, including experience in managing multiple priorities in a client-facing role.

• A keen interest in problem-solving and investigation, along with the capacity to critically analyze complex issues.

• Excellent organizational and time management skills, with the ability to prioritize tasks effectively and work under pressure.

• Some familiarity with Linux is a bonus, though not mandatory.

🏝️ Benefits

• Health insurance.

• Flexible work arrangements.

• Opportunities for professional development.