Customer Support Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address inbound inquiries from providers, customers, and patients.

• Assist the team in meeting revenue goals, minimizing customer attrition, and enhancing existing accounts.

• Ensure that the voice of the customer is effectively represented.

• Utilize email, chat, and phone to interact with requesters and address concerns in accordance with our service standards.

• Conduct customer outreach to secure timely receipt of electronic signatures and other required documentation.

• Establish and nurture robust customer relationships.

• Clearly communicate Marble's product offerings to both external and internal stakeholders.

• Comprehend and implement measures for customer satisfaction, including NPS and client satisfaction ratings, client feedback messages, and other diagnostic tools to assess satisfaction.

• Identify and report on internal and external obstacles, and develop action plans to eliminate these barriers.

⛳️ Requirements

• 1-2 years of experience in customer support.

• Outstanding written and verbal communication abilities.

• Proven behaviors that align with Marble's core values: Hunger, Humility, and Care.

🏝️ Benefits

• An opportunity to make a significant impact at an early-stage technology company dedicated to addressing critical consumer healthcare data challenges.

• A fantastic culture driven by a motivated, highly collaborative team that embodies Marble's core values: Hunger, Humility, and Care.

• Excellent opportunities for visibility, growth, and personal development.