Customer Support Specialist

This is a fully remote position, open to applicants in Europe.

📋 Description

• Processing and categorizing incoming support requests

• Quickly, clearly, and effectively responding to customer inquiries with a solutions-oriented mindset

• Analyzing and resolving issues, and escalating them when necessary

• Gradual onboarding to our tool for independently managing more complex inquiries

• Assisting the Customer Success team, particularly during the onboarding of new clients

• Identifying recurring problems and contributing to enhancements of our tool and Help Center

• Ensuring that our clients receive maximum value from our tool

⛳️ Requirements

• Proficient in both German and English, with strong written and spoken skills (additional languages are advantageous)

• Strong focus on customer service and support

• Organized, dependable, and able to work independently in a remote environment

• Curiosity, eagerness to learn, and enjoyment of diverse tasks in a fast-paced setting

• Basic familiarity with technology-driven environments

• Bonus: Experience in hospitality or within a software/SaaS setting (not mandatory)

🏝️ Benefits

• A positive, appreciative, and dynamic startup atmosphere

• 100% remote – work from anywhere you feel most at ease

• Hands-on experience in customer support for a modern SaaS product

• Diverse tasks – our product is constantly evolving, providing ongoing learning opportunities

• “Just do it” mentality