Customer Support Specialist

This is a fully remote position, open to applicants in Vietnam.

📋 Description

• Answer phone calls, emails, and chat messages.

• Efficiently and promptly address customer concerns.

• Handle returns, exchanges, and customer grievances.

• Maintain records of each customer interaction.

• Update customer details within the CRM system.

• Gather and relay customer feedback to the appropriate departments.

• Notify customers regarding the status of their inquiries.

⛳️ Requirements

• Bilingual in oral and written communication in English and Vietnamese.

• Capable of conducting conversations in a polite and professional manner.

• Competent in managing large amounts of information.

• Strong attention to detail and accuracy in documentation.

• Proficient in PC use and basic office applications.

• Experienced in working with CRM systems and other specialized software.

• Willingness to work a flexible 2-and-2 rotating schedule.

🏝️ Benefits

• Join us in challenging injustice by creating equitable choices for millions across 1100+ cities in 48 countries.

• Enhance your professional skills with opportunities for mentoring, career consulting, and educational programs.

• Collaborate with global teams and gain international experience through our Global Talent Exchange Program.

• Participate in company-wide challenges, awards, sports activities, and employee-led social impact and volunteering initiatives.

• Work alongside individuals who take initiative, communicate openly, and strive for personal growth.

• Improve your language skills through co-funded courses and internal speaking clubs.

• Final benefits may vary based on location.