Customer Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage customer inquiries through ticketing systems in a systematic, dependable, and prompt manner

• Assist users in comprehending and effectively utilizing our software within their daily tasks

• Evaluate and resolve product-related concerns, escalating complex issues as needed

• Communicate effectively and professionally with customers in German, ensuring an exceptional support experience

• Aid in the development and upkeep of help center articles, guides, and support documentation

• Work closely with Product and Engineering teams to report bugs and relay customer feedback

• Continuously pinpoint recurring issues and contribute to enhancing support processes and product usability

⛳️ Requirements

• Experience in customer support or a role involving direct customer interaction, preferably in a SaaS or tech setting

• Strong analytical skills and a genuine desire to assist users

• Fluent or native German with excellent English proficiency (both written and spoken)

• Ability to quickly grasp complex systems and articulate them in a clear, organized manner

• Independent, trustworthy, and well-organized work habits

• Preferred: background in business, real estate, or basic accounting knowledge

🏝️ Benefits

• Private health insurance

• Sports programs

• Regular team events