Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• The HST Pathways Customer Support Specialist acts as the primary contact for customers regarding all service and support inquiries related to HST Pathways application offerings.

• This role requires the ability to diagnose and resolve application and customer workflow issues while demonstrating outstanding customer service skills.

• Provide an exceptional client experience by identifying and documenting client requirements and challenges.

• Respond to incoming customer inquiries, utilizing problem-solving techniques, educating clients, and ensuring issues are followed through to successful resolution.

• Offer consistent, timely, professional, and high-quality support to clients.

• Develop procedures to guarantee client satisfaction and ensure quality service delivery.

• Communicate and collaborate effectively across teams and departments to address and resolve issues.

• Engage in quality assurance and application testing of software when required.

⛳️ Requirements

• A bachelor's degree is recommended.

• Proficient in MS Office and related applications.

• Must possess strong technical skills with the ability to quickly learn new software.

• Experience with eChart or Practice Management is preferred.

• Background in healthcare or clinical settings is preferred.

• Excellent communication skills for both internal and external interactions.

• Capable of managing multiple ongoing activities and tasks within a fast-paced environment.

• Remote work experience is a plus.

🏝️ Benefits

• Remote work environment

• Health benefits covered for employees

• Flexible Paid Time Off Policy

• 11 company holidays each year

• Paid parental leave

• 401K with matching contributions

• Budget for learning and development

• A diverse, inclusive, and enjoyable team!