Customer Service

This is a fully remote position, open to applicants in Michigan.

📋 Description

• In this position, you will take charge of addressing customer inquiries and concerns regarding all products and services through various communication channels, including phone, email, and chat.

• Efficiently manage a high volume of inbound calls in a timely manner.

• Capable of operating without a script while maintaining control of the call.

• Identify customer needs, clarify information, research, and offer solutions and/or alternatives.

• Utilize company and client resources provided to handle calls accurately.

• Recognize upsell and cross-sell opportunities.

• Actively engage in initiatives to enhance customer satisfaction and uphold quality standards.

• Skillfully transition between tasks without losing efficiency or composure.

• Demonstrate the ability to multi-task using various systems depending on the client's working environment.

• Successfully complete all required training sessions.

• Communicate effectively with patience and understanding.

• Maintain a positive and professional demeanor in all customer interactions.

• Ensure availability at your desk, demonstrating punctuality and consistent attendance at all scheduled times.

• Uphold personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all aspects of the role.

• Exhibit flexibility to cross-train as requested.

• Maintain strict confidentiality and security in accordance with Five Star Call Centers policies.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 1 year of customer service or customer support experience is required.

• At least 1 year of prior call center or office experience is mandatory.

• A high school diploma or GED is preferred.

• Technical proficiency (ability to navigate multiple browsers and systems using dual monitors).

• Prior experience with Outlook, Word, and Excel is preferred.

• Knowledge of CRM systems is an advantage.

• Previous experience working remotely from home is a plus.

• Quick learner with the capability to work independently.

• Strong phone and verbal communication skills, along with active listening abilities.

• Must be at least 18 years of age.

• A background check and drug screening, in compliance with state and federal laws, is required.

• Proficiency in speaking, reading, writing, and understanding English is necessary.

🏝️ Benefits

• Paid training, typically lasting 3 weeks from 9:00 am to 6:00 pm Mon-Fri (EST).

• Equipment will be shipped directly to you.

• A verified internet connection (secure, reliable, and dedicated high-speed) is required to support business needs, along with an established dedicated workspace (desk, chair, electrical outlet, direct LAN connection).

• Benefit eligibility begins on the 1st of the month following 60 days of employment.