Customer Service Agent, English/French

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver prompt, clear, detailed, and customer-focused support to our consumers.

• Demonstrate a passion for and connection with the nooks and crannies product.

• Assist customers in resolving inquiries ranging from basic to complex via email, live chat, and phone calls.

• Cultivate a network of support and trust within our exceptional customer support team!

• Collaborate with customers to understand their usage of Sezzle services and provide insightful feedback to the Product and Development teams.

• Advocate for our customers by identifying and addressing areas for improvement in our products or processes.

• Proactively seek solutions to customer needs, communicate trends to leadership, and propose innovative enhancements to the customer experience.

⛳️ Requirements

• Outstanding communication and interpersonal skills.

• Proficient in both written and spoken English.

• Proficient in both written and spoken French.

• Demonstrated success in a fast-paced support environment.

• Exceptional verbal and written skills to deliver clear, articulate, and compassionate customer support in technical instructions via phone, email, and live chat.

• Capable of efficiently managing multiple tasks simultaneously and exercising personal judgment to take initiative.

• Eager to delve into the details of a system or process to resolve customer issues.

• Exhibits a passion for your work while maintaining personal and corporate integrity.

• Enthusiastic about learning new technologies and assisting customers in achieving success.

• Minimum of 3 years of customer support experience.

• Experience with email, phone, and/or live chat handling complex issues, troubleshooting, and problem resolution, preferably in software.

• Bachelor’s degree or an equivalent combination of education and experience.

• Familiarity with Zendesk, LiveAgent, or Jira is a plus.

🏝️ Benefits

• Competitive salary.

• Volunteer hours and sabbatical options.

• Life, LTD, medical, dental, and vision insurance.

• Highly discounted LifeTime gym membership.

• RRSP with employer matching.

• Collaborative and fun colleagues.

• Opportunity to join the fastest-growing FinTech with a team of motivated and driven individuals.