Customer Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address user inquiries promptly and accurately through live chat and email.

• Follow up with users and leads who have not responded to ensure their questions are addressed.

• Identify user needs proactively and assist customers in implementing specific features.

• Analyze product issues by testing various scenarios or mimicking user interactions, and report findings.

• Collect user feedback, feature requests, and workarounds while suggesting improvements proactively.

• Exhibit empathy and strong problem-solving skills, even while managing multiple conversations simultaneously.

⛳️ Requirements

• Over 5 years of experience as a Live Chat Support Specialist in the technology sector.

• At least 2 years of experience working remotely.

• Proficient in managing multiple incoming chat requests at the same time.

• High adaptability and a positive mindset in a fast-paced environment.

• Familiarity with help desk software and remote tools (e.g., Intercom, Slack, Notion).

• Outstanding written and verbal communication skills in English.

• Candidates must provide their own computer and have a stable internet connection (a second monitor is recommended).

🏝️ Benefits

• Remote Work: Enjoy the flexibility of working from anywhere; applicants must be Philippine citizens for this position.

• Job Security: Full-time employment through Givebutter via an Employer of Record (EOR) called Deel.

• Health Insurance: Comprehensive HMO medical insurance fully covered for employees.

• Holiday Pay: Givebutter Chat Support operates 24/7, honoring all PH labor laws regarding holiday pay, overtime, and shift differentials.

• Performance Bonuses

• PTO: Generous annual paid time off allowance.

• Additional annual leaves include: 5 days for Bereavement, 105 days for Maternity, 30 days for Paternity, 60 days for Adoption, and 10 days for Domestic Violence.

• Charitable Giving: Employees receive a monthly allowance of up to $50 USD to support any verified nonprofit of their choice through Givebutter.