Customer Support Specialist

This is a fully remote position, open to applicants in Luxembourg.

📋 Description

• Serve as the initial point of contact, addressing requests from customers and internal users through chat, email, and occasionally by phone in English.

• Offer guidance regarding our range of products and services, including Cloud, CDN, Hosting, AI, and more.

• Troubleshoot technical issues by performing diagnostics and gathering information on customer and user incidents, escalating to higher levels of technical support when necessary.

⛳️ Requirements

• A minimum of 1 year of experience in Technical Support.

• Solid understanding of networking concepts (TCP/IP, DNS, MAC address, ping, traceroute).

• Proficient in hardware and software diagnostics (including log reading, etc.).

• English proficiency at B2 level or higher.

• Exceptional customer advocacy skills and interpersonal abilities.

• Strong aptitude for problem-solving.

• Quick learner, well-organized, and a collaborative team member.

• Responsible, courteous, and optimistic with excellent communication skills.

• Capable of simplifying complex concepts for better understanding.

• Skilled in task prioritization.

• Preferred: Experience with Cloud, CDN, or Hosting.

• Preferred: Familiarity with Linux and API.

🏝️ Benefits

• Competitive salary.

• Flexible work hours.

• Options for remote, hybrid, or office-based work based on your position.

• Opportunity to work from anywhere in the world for up to 45 days each year.

• Private medical insurance for you and your family.*

• 5 additional vacation days.*

• Additional fully paid sick leave days.*

• Support for significant life events and birthdays.

• Language classes.

• Modern office space featuring complimentary snacks, beverages, and entertainment options.*

• Team sports activities.*