Customer Support Specialist

This is a fully remote position, open to applicants in Alabama, +27 more states.

📋 Description

• Investigate and resolve incoming customer inquiries related to DMS products and services.

• Assist customers in navigating the website and troubleshoot any technical difficulties.

• Deliver prompt, professional, and solution-focused support during customer interactions.

• Collaborate with Customer Success Managers and sales teams to address post-sales customer requirements.

• Work in conjunction with internal teams to resolve customer issues and enhance service delivery.

• Accurately and consistently log calls, cases, and support requests.

• Keep customer records organized and adhere to established support procedures.

• Identify recurring customer issues and relay trends to internal stakeholders.

• Contribute to initiatives aimed at improving customer experience and operational efficiency.

⛳️ Requirements

• A minimum of 2 years of inbound customer support experience.

• An Associate’s degree or higher is required.

• Excellent written, verbal, and interpersonal communication skills.

• Proficient in Microsoft Office Suite.

• Capable of effective time management and working independently in a remote setting.

• Experience in a SaaS environment is preferred.

• Familiarity with Salesforce or similar CRM platforms is also preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible working hours and remote work opportunities.

• Comprehensive health and wellness programs.

• Opportunities for professional development and career growth.