Customer Support Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver friendly, efficient, and precise assistance to customers via chat and email.

• Resolve inquiries related to product questions, account issues, payments, and general concerns.

• Adhere to internal protocols to guarantee compliance, safety, and customer protection.

• Participate in rotating shifts, including occasional weekends, to cater to our European clientele.

• Serve as the customer’s voice within the organization, contributing to future enhancements.

⛳️ Requirements

• Exceptional written and verbal English skills.

• Strong communication abilities.

• Keen attention to detail and a proactive problem-solving attitude.

• Willingness to work in rotational shifts, including some weekends and evenings.

• Inquisitive, driven, and eager to learn about fintech, payments, and cryptocurrency.

• Previous experience in customer support is advantageous.

• Must be eligible to work as a Freelancer (12-month services contract).

🏝️ Benefits

• Competitive compensation above market standards.

• Telework allowance for remote roles.

• Provision of all necessary technology (laptop and accessories).

• Opportunity to join one of the fastest-growing fintech companies in Europe, supported by a world-class team.

• Genuine development opportunities: your growth aligns with our expansion.