Customer Support Specialist

This is a fully remote position, open to applicants in Greece.

📋 Description

• Assist customers who speak French through phone, email, and chat channels.

• Deliver prompt and precise solutions while maintaining a friendly and empathetic demeanor.

• Aid customers in resolving issues related to services or their accounts.

• Update and manage data in internal systems effectively.

• Collaborate with team members to ensure an exceptional customer experience.

⛳️ Requirements

• Proficient in French (C2 or native) and English (minimum B2 level).

• Prior experience in customer support is essential.

• Capability to work collaboratively within a team environment.

• Excellent communication skills are required.

🏝️ Benefits

• Monthly performance-based bonus of up to 10%.

• Annual payment of 13th and 14th month salary.

• Legal supplements for night hours (22:00–06:00): +25% on base hourly wage.

• Sundays and public holidays (if included in schedule): +75% on base hourly wage.

• Paid training conducted by certified instructors.

• Complimentary online courses in Greek language.

• Health insurance along with additional employee discounts.

• Modern office environment featuring relaxation areas and an international atmosphere.

• Opportunities for internal mobility and career progression.

• Company events, team-building activities, and social initiatives.