Customer Support Specialist

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Deliver prompt technical assistance to clients and partners regarding acquisition operations and payment systems.

• Log and classify incoming inquiries, which include requests for help, error notifications, and questions related to reporting.

• Conduct initial analysis and diagnosis of issues that occur during transaction processing and payment gateway operations.

• Independently resolve basic technical problems and escalate more complicated issues as needed.

• Guide clients on the setup and usage of software for payment operations.

• Record client inquiries, detailing problem descriptions, actions taken, and results.

• Work collaboratively with other departments within the company to swiftly resolve clients' technical concerns.

⛳️ Requirements

• A minimum of 1–2 years of relevant experience in the fintech sector.

• Exceptional written and verbal communication skills in both English and Russian.

• Understanding of the operational principles of payment terminals and gateways.

• Solid comprehension of the technical aspects of payment processing and standard data transmission protocols within this domain.

• Familiarity with incident management and monitoring systems (e.g., Intercom, JIRA, Grafana, Asana).

• Experience with any ticketing or CRM system.

• Ability to learn quickly and adapt to new information.

• A proactive approach with strong problem-solving skills and excellent organizational capabilities.

• Outstanding communication skills with the ability to convey complex technical ideas in simple terms.

• Willingness to work shifts, including both day and night, to provide 24/7 customer support.

🏝️ Benefits

• Chance to influence the future of fintech solutions within an expanding company.

• A cooperative and encouraging team atmosphere.

• Ongoing learning and development opportunities to advance your skills and career.

• Competitive salary.

• Paid vacation.

• Fully remote work.