Customer Support Representative, Thai – Forex Industry

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Provide real-time assistance to clients worldwide through chat, phone, and email.

• Oversee email replies, client account setups/updates, record management, and back-office inquiries.

• Exhibit exceptional phone manners and resolve issues across various departments.

• Provide technical assistance and troubleshooting for trading platforms.

• Address inquiries with professionalism, maintain high service standards, and thoroughly promote products/services.

• Cultivate strong relationships with both existing and prospective clients.

• Contribute to team objectives by achieving performance targets and reporting to management.

⛳️ Requirements

• Native or fully fluent in Thai (both spoken and written); English proficiency at B2 level or above.

• Demonstrated experience with FX brokers is essential.

• Previous roles in customer support are highly preferred.

• Excellent verbal and written communication abilities.

• Capacity to excel in high-pressure situations.

• Proficient in Microsoft Excel and Word.

🏝️ Benefits

• Competitive salary package.

• Opportunities for advancement within a growing organization.

• Comprehensive private health insurance.

• Complete flexibility to work remotely.

• Supportive, team-focused work environment.