Customer Support Representative, Polish

This is a fully remote position, open to applicants in Europe.

📋 Description

• Handle incoming calls from restaurants to assist them in resolving their ordering and delivery issues while providing effective solutions.

• Recognize opportunities for account expansion, including cross-selling capabilities and generating additional revenue where applicable.

• Reach out to newly registered restaurants that have expressed interest in a high daily volume. Follow a structured approach (calls, emails, WhatsApp) to qualify, persuade, and onboard them within 10 days.

• Manage written communication channels, which includes reviewing and registering claims.

• Coordinate with all relevant stakeholders across the organization to ensure smooth resolution and effective information flow.

⛳️ Requirements

• 1–3 years of experience in inside sales, telesales, or customer outreach. Familiarity with high-volume call environments is preferred.

• Proficient in Lithuanian, English, and Polish at the C1 level.

• Excellent phone presence, persuasive communication skills, and proficiency in handling objections.

• Comfortable with multi-attempt outbound cadences and driven by targets.

• Familiarity with CRM and ticketing systems (Salesforce, HubSpot, or Zendesk).

• Results-oriented, organized, and capable of managing multiple leads/accounts simultaneously.

• A basic understanding of the needs within the restaurant industry is an advantage.

🏝️ Benefits

• Comprehensive training and ongoing support.

• Opportunities for professional growth and advancement.

• Collaborative and dynamic work environment.