Customer Support Representative, PL

This is a fully remote position, open to applicants in Poland.

📋 Description

• Proactively resolve customer inquiries through our Customer Support channels, ensuring compliance with service-level agreements.

• Utilize the knowledge base to effectively handle frequent customer questions.

• Recognize and escalate technical issues, with a focus on enhancing customer satisfaction.

• Play an active role in improving customer operations to enhance our support services and increase customer retention and revenue.

• Serve as a crucial link between customers and the product/engineering teams, conveying essential feedback and ensuring the development of customer-focused updates and fixes.

⛳️ Requirements

• Strong proficiency in written and spoken English.

• A minimum of 2 years of customer support experience in diverse settings, ranging from start-ups to multinational companies, or a degree from a prestigious institution.

• Willingness to commit to a 40-hour workweek, starting at 6pm Central European Time.

• A genuine passion for providing exceptional customer service.

• An independent mindset that thrives in a remote and dynamic environment.

• Excellent analytical and critical thinking skills.

• Flexibility and openness to constructive feedback.

• Familiarity with tools such as Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is advantageous.

🏝️ Benefits

• Competitive salary with organized pay reviews every six months.

• Clear career progression opportunities, from Senior Agent to Management and Customer Operations Analyst positions.

• A culture that prioritizes internal growth and promotions.

• A dynamic, collaborative, and innovative work environment.

• Respect for your time through a quick and transparent interview process.