Customer Support Representative, Latam

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee and address customer inquiries using live chat and ticketing systems;

• Provide an exceptional customer experience tailored for the Spanish-speaking audience;

• Serve as a liaison between customer requirements and technical solutions;

• Investigate and resolve intricate issues to offer conclusive solutions;

• Work collaboratively with internal teams to pinpoint trends and enhance service workflows;

• Uphold high standards of quality by following internal support protocols;

• Manage multiple tasks in a fast-paced, high-volume digital setting;

• Employ bilingual communication skills to document cases and support global colleagues.

⛳️ Requirements

• Proficiency in Spanish with the capability to communicate with nuance and empathy;

• Intermediate English skills, particularly for internal written correspondence;

• Ability to clarify vague customer inquiries;

• Experience with digital support tools (Live Chat and Email) is highly preferred.

🏝️ Benefits

• Focus on Health & Wellness

• Global Medical Coverage

• Opportunities for Growth

• Benefits Programs (reimbursement for gym/stomatology/psychological services, etc.)

• Performance-Driven Rewards

• Vibrant Work Environment