Customer Support Representative, Italian Language

This is a fully remote position, open to applicants in Moldova.

📋 Description

• Provide advice to clients during calls in the Italian language.

• Engage with partners regarding ongoing cases and supply updates.

• Effectively utilize CRM systems and internal databases.

⛳️ Requirements

• Client Advisory: Handle calls and offer initial guidance to B2B partners in Italian.

• Communication: Liaise with partners concerning ongoing cases, deliver regular progress updates, and assist other operational teams with communications in Italian.

• System Proficiency: Efficiently leverage CRM systems and our internal databases.

• English Proficiency: Upper Intermediate level, both spoken and written.

• Italian Proficiency: Upper Intermediate level, both spoken and written.

• Soft Skills: Demonstrate kindness, empathy, resilience under stress, politeness, and a sense of responsibility.

• Quick Learner: Possess the ability to learn rapidly and maintain a focus on results.

• Technical Requirements: Have access to a working computer and microphone.

🏝️ Benefits

• Remote Work: Enjoy the flexibility of working from home.

• Great Team: Become a part of a dynamic and youthful team of specialists.

• Flexible Schedule: Work Monday to Friday from 11 AM to 8 PM (GMT+3).

• Competitive Salary: Receive a base salary of 700 EUR along with potential bonuses of up to 100 EUR based on KPIs.

• Challenging Tasks: Engage in interesting and ambitious projects that will enhance your professional development.

• Continuous Learning: Gain access to seminars, training sessions, and conferences, with support for attending any conference of your choice.

• Perks: Benefit from corporate discounts on hotels and various services.