Customer Support Representative, German C2, English C1

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Respond to customer inquiries through email, chat, and phone.

• Assist customers in choosing products that align with their needs, preferences, and budgetary limits.

• Offer detailed product information, usage instructions, and clarification regarding orders.

• Clearly communicate delivery timelines, order updates, and next steps in an organized manner.

• Follow up on post-sale inquiries (such as warranty claims and missing parts) and monitor them until resolved.

• Escalate atypical cases to internal teams and ensure they are tracked to completion.

⛳️ Requirements

• Proficient in German at a C2 level (both written and verbal).

• Proficient in English at a C1 level (both written and verbal).

• Freelance B2B arrangement necessary: invoicing through your own freelancer or company structure.

• Availability for rotating shifts between 08:00–24:00 German time (CET).

• Previous experience in customer service is essential.

• Capability to work independently in a remote environment with dependable task ownership.

• High school diploma (or equivalent) is required.

• Valid work authorization as a self-employed contractor from a European nation (EU passport, EU ID card, or valid work permit).

🏝️ Benefits

• Freelance B2B contract available (remote work within Europe).

• Initial training will be provided.

• Ongoing operational support from internal teams.