Customer Support Representative, German

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage incoming calls from restaurants to assist in resolving ordering and delivery challenges while providing effective solutions.

• Recognize opportunities for account expansion, including cross-selling and generating additional revenue when suitable.

• Reach out to newly registered restaurants that have shown interest in high daily volume, following a structured approach (calls, emails, WhatsApp) to qualify, convert, and onboard them within 10 days.

• Oversee written communication channels, which includes reviewing and documenting claims.

• Collaborate with stakeholders across the organization to ensure seamless resolution and flow of information.

⛳️ Requirements

• 1–3 years of experience in inside sales, telesales, or customer outreach, preferably in high-volume call settings.

• Proficient in Lithuanian, English, and German (C1 level).

• Strong phone presence, effective communication skills, and the ability to handle objections.

• Comfortable implementing multi-attempt outbound cadences and thriving in a target-oriented environment.

• Familiarity with CRM and ticketing systems such as Salesforce, HubSpot, or Zendesk.

• Results-oriented, organized, and capable of managing multiple leads/accounts concurrently.

• Basic knowledge of the restaurant industry's needs is advantageous.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Competitive salary and performance-based incentives.

• Flexible working hours and remote work options.

• Engaging work environment with a focus on teamwork and collaboration.