Customer Support Representative – EE

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Proactively respond to customer inquiries across our Customer Support channels, ensuring compliance with service-level agreements.

• Utilize the knowledge base to effectively manage frequent customer questions.

• Recognize and escalate technical challenges, with a focus on maintaining customer satisfaction.

• Actively participate in enhancing customer operations to improve our support services and increase customer retention and revenue.

• Serve as a crucial link between customers and the product/engineering teams, relaying important feedback and ensuring the development of customer-focused updates and fixes.

⛳️ Requirements

• Strong written and verbal English skills.

• A minimum of 2 years of customer support experience in diverse environments, ranging from start-ups to multinational companies, or a degree from a prestigious institution.

• Willingness to commit to a 40-hour workweek, starting at 8:00 PM Eastern European Standard Time.

• A true passion for providing exceptional customer service.

• An independent mindset that flourishes in a remote and dynamic environment.

• Excellent analytical and critical thinking skills.

• Ability to adapt, along with a willingness to receive feedback.

• Experience with tools such as Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is advantageous.

🏝️ Benefits

• Competitive compensation with organized salary reviews every six months.

• Defined career progression opportunities, from Senior Agent to managerial and Customer Operations Analyst positions.

• A culture that prioritizes internal advancement and promotion.

• A lively, cooperative, and innovative work environment.

• Respect for your time with a fast and transparent interview process.